SHIPPING & DELIVERY POLICY
Last Updated: 24 July 2026
FREE SHIPPING on all orders above Rs: 499 across India. For orders below Rs: 499, flat shipping fee of Rs: 49.
| Region | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities | 3–5 business days | 1–2 days (+₹149) |
| Tier 2 Cities | 5–7 business days | 2–3 days (+₹149) |
| Tier 3 & Rural | 7–10 business days | Not available |
ORDER PROCESSING: 1-2 business days. Orders on Sundays/holidays processed next business day.
COD: Available up to ₹:5,000. COD fee ₹49 (waived above ₹2,000). Keep exact change ready.
TRACKING: Email + SMS with AWB number once dispatched. Track at
vistora.in/pages/order-tracking.
PARTNERS: Delhivery, Blue Dart, DTDC, India Post (remote areas).
DELIVERY ATTEMPTS: Up to 3 times. Failed returns: Prepaid = refund 7-10 days. COD = no
refund.
DAMAGED: Do not accept if packaging damaged. Email support@vistora.in within 24 hours with photos.
INTERNATIONAL: Not available. Phase 2 planned. Follow @vistora.in for updates.
Contact: hello.thevistora@gmail.com | +91 9342113935 (Mon-Sat, 10AM - 6PM IST)