PRIVACY POLICY
Last Updated: 24 July 2026
Vistora Home Décor ('Vistora,' 'we,' 'us,' 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (vistora.in), make a purchase, or interact with us. Compliant with the Information Technology Act, 2000 (as amended) and the SPDI Rules, 2011.
1. INFORMATION WE COLLECT
Personal Information: Name, contact details (email, phone, address), payment info (processed via Razorpay — we do NOT store card details), order history, account credentials, customer support queries. Automatically Collected: IP address, browser type, device info, website usage data,cookies, approximate location (via IP). Sensitive Data: We do NOT collect sensitive personal data as defined under SPDI Rules unless absolutely necessary for the transaction.
2. HOW WE USE YOUR INFORMATION
Process and fulfill orders, communicate order status and shipping updates, provide customer support, improve website and products, send promotional emails (only with consent), detect and prevent fraud, comply with legal obligations.
3. COOKIES
We use cookies to remember preferences and cart items, analyze traffic, deliver personalized content, and improve performance. Manage via browser settings.
4. HOW WE SHARE
We do NOT sell your personal information. We may share with: Service Providers (payment gateways, logistics, email/SMS), Legal Authorities (when required by law), Business Transfers (merger/acquisition). All third parties are contractually bound to protect your data.
5. DATA SECURITY
SSL encryption, PCI-DSS compliant payment processing, regular security audits, access controls, employee training. No method of transmission is 100% secure.
6. DATA RETENTION
As long as necessary to fulfill purposes, comply with legal obligations (tax records 7 years), and resolve disputes. After retention period, data is securely deleted or anonymized.
7. YOUR RIGHTS
Right to Access, Right to Correction, Right to Deletion (subject to legal requirements), Right to Withdraw Consent (opt out of marketing), Right to Grievance Redressal.
8. GRIEVANCE OFFICER
Name: Aswin S
Email: hello.thevistora@gmail.com
Address: 64 Kakkan Street, Rathinapuri, Coimbatore 641027
Response Time: Within 30 days
9. CHILDREN'S PRIVACY
Website not intended for children under 18. We do not knowingly collect information from children.
10. CHANGES
We may update this policy. Changes posted with updated 'Last Updated' date. Review periodically.
